Charles Barker

Change & Issues Management

„The vacuum created by a failure to communicate will quickly be filled with rumour, misrepresentation, drivel and poison.“
Cyril Northcote Parkinson, British historian, sociologist and publicist

Change processes within the business and crises share one thing in common: all the stakeholders in a business are particularly affected individually, in a way that does not occur in virtually any other scenario. This consequently results in a substantial individual need for information from those people affected, such as employees, customers, suppliers, shareholders, creditors, the media and other stakeholders.

Effective, tailored communications with these target groups can decisively help successfully manage change processes and crises. The ability to pick up on subjectively perceived risks of the target groups, quash rumours and remain the prime point of contact for all stakeholders even in heated situations is a key component of ensuring the business continues to run normally despite the exceptional circumstances, while also protecting the business's reputation. Only those who involve and communicate openly to their stakeholders can expect their support.

In the course of numerous change processes and crises, which we have helped our clients through, we can draw on a wealth of experience that enables us to precisely assess the situation and evaluate possible courses of action.

Success largely depends on the right preparation. We therefore conduct regular risk and scenario analyses with our clients and draw up corresponding strategic recommendations and measures for the worst-case scenario.

If a special situation occurs, Charles Barker acts as intermediary between the public information needs and the business and advises on internal communication issues. Based on our excellent network to the media and multipliers, we communicate your messages and explain complex business and legal situations and processes. We work together closely with the contracted law firms and restructuring consultants – because in exceptional circumstances in particular, legally sound communications are absolutely essential to avoid liability risks for the business and its management.

We advise businesses and their Board members, private equity funds, hedge funds, banks and other shareholders, in the areas of: